Can I pick up my order?
You sure can! If you're based in or are near Brisbane, we offer local pick up. You can read about the terms here, including details of our pick up address.
For Brisbane residents we are more than happy to deliver the same day you order should you require your order urgently. Simply get in contact with us via our Contact page.
For customers outside of Brisbane all our products can be ordered using an express shipping option. Be sure to select this option when you checkout.
Can I cancel or change my order?
We are more than happy to refund any change-of-mind purchases provided the shipment has not already been booked with a postal carrier. Should you require an order cancellation on an order that has been booked for shipment, please get in contact with us via our Contact page and we will liaise with you on a case-by-case basis to see if cancellation and refund is possible.
If you require a change to your order, please get in contact with us as soon as possible and we'll do our best to accommodate your updates.
Please note that the cancellation or change of order which has already been booked for shipment may incur a shipping rebooking fee.
What do I do if my product is faulty or damaged?
If you receive your order with damage or you find that part or all of your order is faulty, please get in contact with us via our Contact page so we may liaise with you with regards to an exchange, return or refund. You may also refer to our Exchanges & Refunds section.
Will my order be delivered or shipped?
As we are a Brisbane-based company we offer free delivery twice a week to customers in the Brisbane metro area. To check if you qualify for free delivery please check our Delivery & Pick Up section.
For customers outside of the Brisbane metro area all orders are shipped using either Australia Post or one of our trusted postal carriers to make sure you get your goodies as soon as possible.
How much will shipping cost?
We offer a $10 flat rate shipping rate for all Australian orders. Select items within our store may come with free or reduced shipping included. Please refer to the product description to see if your item qualifies for free shipping.
We also offer an express shipping option nationwide and pricing varies depending on location. Pricing will appear at the checkout page when displaying shipping options.
Please note that if you include both free shipping and paid shipping items in your order a $10 shipping fee will apply.
When will my order be shipped?
We aim to dispatch your order as soon as possible after it is received and payment has cleared. Orders placed by 10pm AEST are booked in for shipment the following business day. Once your order has been booked for shipment you should receive a confirmation email with your tracking number and details of the postal carrier.
Please note that orders do not ship on Saturdays, Sundays or public holidays.Why isn't my tracking number working?
As it takes some time for shipment bookings to register with our postal carriers, you may experience some delays with regards to tracking numbers. If your tracking number still isn't working after one business day, please get in contact with us via our Contact page and we will follow up on your behalf.Can you deliver/ship an urgent order?
For Brisbane residents we are more than happy to deliver the same day you order should you require your order urgently, simply get in contact with us via our Contact page to arrange delivery. Alternatively, you can pick up your order the next day should you place your order by 10pm AEST. Read about our pick up terms here.
For customers outside of Brisbane all our products can be ordered using an express shipping option. Be sure to select this option when you checkout.Can I combine orders for shipment?
If you find that you have made two orders within close succession of one another (perhaps you forgot to include an item on your initial order), we may be able to combine shipping and refund the postage charge for the second order. Please get in contact with us via our Contact page to see if we can arrange this for you.What if my shipment is delayed or undelivered?
If you experience any delays or issues with regards to your shipment, please get in contact with us via our Contact page and we will follow up for you as soon as possible. Please note that our postal carriers do not operate over weekends or public holidays, so we may not be able to follow up on your inquiry until the next business day.Do you ship overseas?
We currently only ship to New Zealand, though we do have plans to expand internationally in the future.
The product I want to buy is out of stock, how do I know when it will be back in stock?
We try to refill our inventory as soon as we can, however some products are imported from overseas and may incur longer wait times. Shoot us a message via our Contact page and we should be able to give you a more exact time frame for the product you're interested in. We also announce on our Facebook page when a product is back in stock, so it's worth following us for updates.Can you help me figure out how to use this product I'm thinking of buying?
Of course we can! We are a team of dedicated cosplay nerds, with many years combined experience in costume building. If you're curious how a product works or what's the best product to buy for your project, we're here to help. You can reach us via our Contact page or via our Facebook page.
If you know of any cool products that would be useful to our customers we'd love to hear about it! We are constantly on the look out for new, exciting and innovative products to stock. If we don't have plans to stock it we may be able to help you find a supplier who does.
Do you have a physical store?
At the moment we only have an online store, though we hope to open a bricks and mortar store in the near future so we can meet all our wonderful customers in person.How can I get in contact with a team member?
You can contact us on 1300 651 188 during office hours, seven days a week. Alternatively, we are contactable via Facebook any time of the day.
Do you do commission work?
We do take on commission work, but on a very limited basis. If you'd like to work with us on a commissioned build, please get in contact with the team via our Contact page to see if we have the availability. If we aren't able to take on your project, we will definitely be able to find a reputable artisan who can.Can you sponsor my cosplay?
Unfortunately we are not taking on any sponsorships at the moment, but we hope to in the future. Be sure to share your website, portfolio or social media with us so we can get in contact with you when an opportunity arises.